Step 2 (Be Honest):
Being honest in one’s business dealings is a given. However, in this case it has a duel meaning. Companies should be honest with what they are capable of doing, and with their customers. Not every company can be an expert in all fields. Certainly, many companies can provide multiple services however they may not be providing quality service in all fascists of their dealings. It is important that companies don’t overextend their offerings simply to gain a new client or customer, when they have limited expertise in that field. For example, a local moving company may be excellent at providing local moves, however if the opportunity presents itself to do an international move, they may capitalize on it not knowing the full scope of the work. There may be additional packaging required to facilitate the rough road conditions, or clearances that are required to cross borders, or a host of other issues and concerns they are not familiar with, because they are not experts in long distance moves. Needless to say, that a moving company’s customers are not going to be happy with the results of the move. Therefore it is essential that companies do not mislead their customers and ensure that they are honest in all of their dealings.